Privacy Policy.

Introduction

TRAXX VTMS (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ (“you,” “your”) personal information. This Privacy Statement outlines our practices regarding the collection, use, and protection of personal information through our vehicle tracking management and fuel sensor management tracking solutions.

Information We Collect

We collect the following types of information to provide our services effectively:

1. Personal Information:

   • Name
   • Contact details (email, phone number, address)
   • Payment information

2. Vehicle Information:

   • Vehicle identification number (VIN)
   • License plate number
   • Vehicle make, model, and year

3. Tracking Data:

   • GPS location data
   • Speed and route information
   • Fuel levels and consumption data
   • Driver behaviour and performance data

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our vehicle tracking and fuel management services.
• Customer Support: To assist you with inquiries, technical issues, and customer service needs.
• Improvement and Development: To enhance our services, develop new features, and improve user experience.
• Security and Compliance: To ensure the security of our services and compliance with legal obligations.
• Billing and Payments: To process payments and manage billing information.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our services, conducting our business, or serving our customers, as long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Security

We implement a variety of security measures to protect your personal information. These include encryption, access controls, and secure storage systems. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal obligations, resolve disputes, and enforce our agreements. Tracking data is typically stored for up to one year, but this period may be adjusted based on your specific needs and compliance requirements.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, don’t hesitate to get in touch with us using the contact details provided below.

Changes to This Privacy Statement

We may update this Privacy Statement occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated statement on our website and indicating the date of the latest revision.

Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at:

TRAXX VTMS
8 C/1-B, Industrial Estate, Multan, Pakistan.
Info@traxxtraxx.com
+92 (61) 6514081

By using our services, you acknowledge that you have read and understood this Privacy Statement and agree to its terms.